In today's digital age, understanding the various methods of secure payments is crucial. One such method is DTMF payment. But what exactly is DTMF payment, and how does it compare to IVR and Securafone?
DTMF (Dual-Tone Multi-Frequency) payment is a system used for processing transactions over the phone. Each keypress generates a unique tone, allowing the masked entry of payment information. This method was widely used for 'customer-not-present' transactions but has seen limitations with advancing technology and evolving security threats.
SOTpay, (Secure Order Transfer Payments), a cloud-based solution, with the Securafone application, has emerged as a superior alternative to DTMF. By integrating 3D Secure protocols with AI and machine learning, SOTpay enhances security and efficiency in contact centres. Unlike DTMF, SOTpay does not rely on hardware, reducing costs and improving implementation speed.
While DTMF involves manual entry of tones over a phone line, IVR (Interactive Voice Response) automates interactions using pre-recorded messages and voice commands. However, both methods face security challenges that Securafone addresses more effectively. Securafone combines digital 3D Secure protocols with modern technology, offering robust protection against fraud related chargebacks and ensuring seamless transactions.
The transition from DTMF to more advanced systems like Securafone is crucial for modern contact centres. Embracing these technologies ensures higher security standards, operational efficiency, and a better customer experience.
For businesses aiming to stay ahead, understanding these differences and adopting the right payment solution is essential.
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