Unlocking the Future of Secure Payments: What is DTMF Payment?

Differences Between DTMF, IVR, and Securafone


Date Published : 30th June 2024
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Understanding DTMF Payments

In today's digital age, understanding the various methods of secure payments is crucial. One such method is DTMF payment. But what exactly is DTMF payment, and how does it compare to IVR and Securafone?

What is DTMF Payment?

DTMF (Dual-Tone Multi-Frequency) payment is a system used for processing transactions over the phone. Each keypress generates a unique tone, allowing the masked entry of payment information. This method was widely used for 'customer-not-present' transactions but has seen limitations with advancing technology and evolving security threats.

The Evolution to Securafone

SOTpay, (Secure Order Transfer Payments), a cloud-based solution, with the Securafone application, has emerged as a superior alternative to DTMF. By integrating 3D Secure protocols with AI and machine learning, SOTpay enhances security and efficiency in contact centres. Unlike DTMF, SOTpay does not rely on hardware, reducing costs and improving implementation speed.

What is the Difference Between DTMF and IVR and Securafone?

While DTMF involves manual entry of tones over a phone line, IVR (Interactive Voice Response) automates interactions using pre-recorded messages and voice commands. However, both methods face security challenges that Securafone addresses more effectively. Securafone combines digital 3D Secure protocols with modern technology, offering robust protection against fraud related chargebacks and ensuring seamless transactions.

Benefits of Securafone Over DTMF and IVR

  • Enhanced Security: Utilises 3D Secure protocols, AI, and machine learning.
  • Cost-Effective: No need for extensive hardware costs.
  • Rapid Implementation: Can be set up quickly.
  • Improved Customer Experience: Streamlines transactions and boosts satisfaction.
  • Multichannel Solution: Provides a seamless payment request experience through telephony, email, SMS, WhatsApp, live web chat, and social media messaging channels.
  • Accounting Automation: Connects and reconciles with accounting packages such as Sage, Xero, and QuickBooks.

Conclusion

The transition from DTMF to more advanced systems like Securafone is crucial for modern contact centres. Embracing these technologies ensures higher security standards, operational efficiency, and a better customer experience.

For businesses aiming to stay ahead, understanding these differences and adopting the right payment solution is essential.

SECURE A DEMO TODAY!



Date Published : 30th June 2024
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About the author
Jamie Parkin  
Accelerating Business Success with Fast, Intelligent, and Seamless Card & Bank Payment Solutions
Jamie Parkin, an experienced Payments Professional, specialises in secure, efficient digital payment systems and navigating complex financial regulatory landscapes.

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